Aggressive? I'll give you aggressive!

There is a certain company who shall remain nameless that seems to think they have a right to call me at work an harass me. They remain nameless only because I did not remember their company name for the following reasons: 1)I did not initiate the interaction with them, 2)I have never purchased anything from them, and 3)when they call not only does their company not display on my phone screen, but they refuse to say which company they are calling from. Apparently, a previous employee here indicated somehow that we would like to be listed in a business directory, which is funny because 1)we are an educational institution, and 2)as the library we do not have the authority to make that decision for the school itself. So every once in a while different representatives from this company call and try to get me to pay an invoice, which they have never sent in the mail, and the one time I got something faxed to me there was no record of it in our business office. I ask you, how is it possible that we owe them money for a product we have never heard of, never received, and have no record of ordering? In a word, it isn't.

Today though, the infernal person who called to speak to me, on someone else's extension, told me that I was being aggressive and that she wouldn't continue to speak to me and would rather fax something and then hung up. And all because I said, in an admittedly terse tone, that I had tried to cancel this business approximately five times, that we never received anything and had no record of them in our business office. And every time I made a statement she interrupted me. Now, I have nothing against this person, she may be a very nice person, but the fact of the matter is that she works for a company that is trying to dupe people out of their funds through unscrupulous methods. And I do not hold with that.

I confess that I did not keep my tone in a professional calm, but I did not swear at her, or hang up. I want this resolved and I thought I had it resolved. But apparently not! If anyone knows how to channel their anger into that icy, lethal, quiet tone please come teach me! But for now it is beyond me. And the next time someone from that company calls they will see what aggressive is and it will not be pretty. Because what I wanted to say was "give me the name of your company, your supervisor, a phone number that WORKS and stop calling me, because we did not order this and we do not owe you money! I'm contacting the Better Business Bureau as soon as we hang up and if there is any justice in this world you and all of the other shits who work there will be out of job. Do I make myself clear you stupid, fucking cow?"

That's aggressive. And if I knew the name of the company I would do it, without giving them the heads up. Now I'm hoping that they do send a fax in so I can skewer them with delight. There was once a time when I would eviscerate someone without a second thought for much less aggravation than this. That level of wickedness is still in me. Do not awaken it.